Shipping & Returns
- Where does AWEL Ship?
We ship in most countries around the world. Our goal is to bring AWEL to the whole world - and soon. Send us an email at firstname.lastname@example.org and let us know what country you’d like in your radar.
- How much does shipping cost?
We offer free shipping on all orders in most Western European Countries. For those outside these countries, we offer a reduced shipping cost.
- When exactly will I receive my order?
Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse in 1-2 working day. From then on, your order will arrive in 2-7 working days, depending on your location.
- What is your return and exchange policy?
We only offer exchanges or refunds in the UE. You are free to return your purchase within the first 14 days since you receive your product. Return shipping cost will be assumed by the customer. Remember, the product must be returned in new conditions to qualify for a return. In case of exchange for another pair, we will assume the shipping cost of the new pair. In case you purchase a pair in a promotion, we will be not able to make a refund or return.
- What can I do with my Awel?
We created Awel to change how your feet move around the world. The shoes are designed for modern people with things to get done and places to be. From an intense workout to a yoga class to after-work drinks to your early morning meeting. We want Awel to be the go-to brand for comfort in your feet.
- How do I wash my Awel?
If your Awel got dirty you have two options. You can either use a damp cloth or throw your Awel in the washing machine on a wool or gentle cycle. Remember to remove the insoles and laces and that's it. In any case do not use the dryer machine and air dry them.
- Do you offer half sizes?
Our shoes come in whole sizes only. All being said, they are made of a premium Merino fabric that adapts to your feet. If you typically wear a half size, we suggest that you size up.
- Does Awel fit well in a wide foot?
Our shoes do usually fit well in wide foots, our Merino fabric stretches and adapts to the shape of your feet to make you feel comfortable. If you wear a half size, try to size up so you could have an extra room for your feet!
- Aren’t Merino Wool shoes hot?
One of the most underestimated properties of Merino Wool is its thermoregulation. Our shoes keep your feet warm during Winter yet keep your feet cool during Summer.
- What if I’m allergic to Wool?
Right now you're probably thinking about rough and pilling wool used in the old days. Our superfine Merino fabric has been especially knitted to feel like a cloud in your skin. We can't know that for sure, but we guess that they won't irritate your skin.
- Where are Awel products made?
We performed a detailed search on where should we manufacture our products, taking into account social, human rights, quality and ethics. For that reason we try to partner with the best to ensure our products are manufactured under the highest quality standards and sustainably. Nowadays we source our Merino fabric from a small family-owned mill in Italy, the yarn meets high-quality standards of sustainability and has a Woolmark Certification. Afterwards, our shoes are assembled in Spain.
- How Awel does design their products?
At Awel we think design is a process more focused on progress than perfection. We strive to take the best products to the market but our approach focuses in the process rather that the outcome. We do also have a small Innovation Lab, in where a team of product designers, engineers, footwear professionals, marketers and even athletes work together to make lives easier.
- Why footwear?
At first, we did not especially looked at footwear as a relevant industry, but after a trip to Vietnam, hundreds of hours walked and a pair of shoes destroyed we came up with the idea to revolutionize the footwear industry using natural materials. We did detailed research and we realized that the footwear industry is not innovating at the pace of other industries manufacturing products that we use in our everyday. So we found out that we could revolutionize the how our feet feel and create a product that makes our lives easier.
- What about your brand experience?
We believe the future of retail is changing. The days of huge malls selling thousand of products impersonally and with the only goal to make a profit are gone. For this reason we decided the sell Direct-to-Consumer, an innovating approach to retail that allows us to control everything from design to the supply chain to brand experience so we can make the consumer feel like us about the journey. Furthermore, for this reason we have eliminated all the retail markups and sell at an affordable price.